---
title: "Creating and setting appointment statuses"
description: "Appointment statuses make it possible to visualize the practice processes within the calendar."
url: https://helpcentrum.crossuite.app/en/articles/49-creating-and-setting-appointment-statuses
collection: "Afspraak"
updated: 2026-10-30
language: en
alternates: [nl, fr]
---

# Creating and setting appointment statuses

Appointment statuses make it possible to visualize the practice processes within the calendar.

# Creating and setting appointment statuses

Appointment statuses make it possible to visualize the practice processes within the calendar. There are 4 default statuses available, but you can change these or create new ones.  
Go to **\[Settings\]** \> **\[Diary\]** \> **\[Appointments\]** > **\[Appointment Status\]**.  
There are always 4 default appointment statuses present. You can determine the name and color of these yourself. You can hide an appointment status by clicking the eye icon![](https://desk.zoho.eu/galleryDocuments/edbsna9ddef4954d3f39bb168361df482d07ce204c88c5331b054c14127f6825426b4158095f5042c7595168bea8a67d9d50ec75c88bfdfb1ff655bfe88b3a8d80e79?inline=true). If you prefer not to work with appointment statuses at all, uncheck  
\[Enable appointment statuses\].

![](https://knowledgebase.crossuite.app/galleryDocuments/edbsnd6ea16a146ec978723acf8901f81dd810cd5a595a3d922de2ddce775537a205875637ef2266c417b600b3450d327b936d99b755b6c73e715b8f9251e8713ab0e?inline=true)

To create an extra status, fill in the desired name + color in the bottom box. Then click the![](https://desk.zoho.eu/galleryDocuments/edbsna9ddef4954d3f39bb168361df482d07c6cc0a8a887b0f1807280e54371e227b88bf463e92a7b33d3442095160fde7f160976ce0cd1bd48ec359887d49a2adf71?inline=true) icon.

![](https://knowledgebase.crossuite.app/galleryDocuments/edbsnd6ea16a146ec978723acf8901f81dd81e32a6d7be84db3bba0d30578c1fa39602d66c3cb894426644dbd1787c2afead396ae030fe72cd6cac4b7f9a42044ea59?inline=true)

You change the order by clicking the move icon![](https://desk.zoho.eu/galleryDocuments/edbsna9ddef4954d3f39bb168361df482d07c4c8aeca9fcc1c3725dc3e4e3cd5a271f554f9dc281606dfc2a90e216b513e5ed13cb70ebdf6f1c6bb54bd39cb0b874d4?inline=true) and releasing it where you want to place it.You delete a status with the trash can icon. You can only delete statuses that you have created yourself. System statuses cannot be deleted, only hidden (via the eye icon![](https://desk.zoho.eu/galleryDocuments/edbsna9ddef4954d3f39bb168361df482d07ce829925fe8161e35ff2e6ff4f49ba2badbce7e25e07de60227cf3feb91697ce336774ed3a0841dff48e143d3a8e9f3b3?inline=true)).

![](https://knowledgebase.crossuite.app/galleryDocuments/edbsnd6ea16a146ec978723acf8901f81dd81e8db16a139e98e5fd91d5cac43468e45ee5fae2392f33912386390bac61de9f41d50ab99533cd7874f5f32ad0773d05a?inline=true)

# Manually setting appointment status

Manually setting the appointment status is done by opening the appointment bubble and then selecting the desired status.

![](https://knowledgebase.crossuite.app/galleryDocuments/edbsnd6ea16a146ec978723acf8901f81dd8173b43047164322ba9e219d8cc09d3b94041b768092fa4377d2fa8fb1f57b0b948d781398c618ad5ec1e72ab412c6794c?inline=true)

# Automatically setting appointment status

You can also set the appointment status automatically. This allows you to have the desired appointment status performed for a specific action. The available actions are listed under **\[Process Automation\]**.  
For each action, select the status you want to give the appointment.

![](https://knowledgebase.crossuite.app/galleryDocuments/edbsnd6ea16a146ec978723acf8901f81dd817ce5d1982c4bd9b85fae936142499b174fb37fa987d1929c869f5c73e8b740dd19b631c7699c2b9254184b848ddaffd3?inline=true)