Great support is one of the things Crossuite wants to be known for.
Even with more than 15,000 users, we want everyone to get the help they need quickly.
Our team of eight support colleagues personally follows up on questions and feedback whenever further assistance is needed.
Each question gets the attention and priority it requires.
A live support agent cannot be immediately available for every question. For technical questions, Crossy is therefore the easiest first step. It is not a regular chat or a one-to-one conversation with a support agent, but your fixed starting point for technical support, backed by a growing knowledge base. Crossy first helps you find the answer yourself and passes your question to our team when further follow-up is needed.
If a colleague is available at that moment, they can join the conversation live. If no one is available, your question is registered and followed up by the right colleague. This allows us to handle every question efficiently, taking into account its urgency and the expertise required.
These are the people who help you when your question requires more context, investigation or personal assistance.
They do everything they can to help you as quickly and carefully as possible.
Dennis | Willem | Fabian | Frederic |
Marijs | Zakariya | Timon | Tause |
Personal support Schedule a support appointment Some questions are solved more quickly when we can take a look together. When booking, choose the topic that best matches your question and briefly describe what is happening. That way, we can prepare and help you more effectively. An appointment is reserved for the topic you provided in advance. If you later have another, unrelated issue, please schedule a new appointment. |
Crossy is the best first step for technical questions. In some situations, an appointment or a phone call may be more convenient.
Crossy Available in your Crossuite account, with a knowledge base and personal follow-up when needed. | Support appointment When it is easier to take a look together. | By phone Available on weekdays from 08:30 to 13:00. |
You can find Crossy on the left-hand side of your Crossuite platform. It first helps you with information from our knowledge base. Can’t find the answer, or does your issue require further follow-up? Provide as much information as possible from within your account. This sends your question directly to our support team, without having to send a separate email first.
What happens next?
On weekdays, a colleague can join live from 08:30 to 13:00 and from 14:00 to 17:00, when available.
If no one is available live, your question remains registered with us. The right colleague will follow it up based on urgency and the expertise required. You do not need to send your question again by email.
Before you contact us
The clearer your question, the more effectively we can follow it up.
Where possible, please include:
which Crossuite feature or section your question is about;
what you expected to happen and what is happening instead;
when the issue started;
which steps you have already tried;
a screenshot or short video.
Please note: Never share passwords, and make sure sensitive patient information is unreadable in screenshots or videos.
You can reach us by phone on weekdays from 8:30 tot 13:00.
Belgium +32 (0)3 500 89 33 | The Netherlands +31 (0)20 811 60 47 |
In exceptional cases, you may not be connected immediately during these hours. You will then hear an automated message explaining what is happening and what you should do next.
You hear a message about a general outage There is a technical issue that may affect multiple users. Our team is already aware and working on a solution. Check status.crossuite.io for the latest updates. | You hear a message about unusually high demand At such times, we first handle questions that require immediate attention. Use Crossy in your Crossuite platform so your question is submitted correctly straight away. |
You can also reach us at [email protected]. For most technical questions, Crossy remains the quickest first step: you immediately find relevant information and, when needed, your question is sent directly to our support team.
Do you think there is a general technical outage?
Status page
Follow general outages via status.crossuite.io
The Crossuite status page is the central place for information about general outages. We post updates there as soon as more information or a solution is available.
Would you like to receive updates automatically?
Click ‘Get updates’, choose ‘Email’ and subscribe to the environments or components you want to receive notifications about.
Are you experiencing an individual technical issue instead, such as an internet, login or browser problem? Take a look at our article Help with technical issues.
